Unless covered by a Warranty, most items purchased on www.oceansa.co.za may be returned or exchanged within 30 days of purchase if damaged during shipment to you. Please note that the claims for damaged items may lie against the courier or shipping company responsible for delivery to you.

In the case of damaged items which you intend to return to us, you are required to notify us within 2 days of receipt of the item/s and we may require an image of the damaged item/s to be sent to us. Failure to notify us within the 2 day period may, at our discretion, make the product ineligible for return by you and we will not be liable to accept the return or to credit you for any payment made. 

We will not accept the return of any item /s where damage to the items have arisen from wear and tear or negligence on your part.

Images of items displayed on www.oceansa.co.za may differ from the item /s delivered to you, and save in instance of a material difference between the image displayed and the item/s delivered to you, we will not accept returns for minor differences.

The provisions of the Consumer Protection Act 68 of 2008 may be of application to any purchase of an item /s made by you on [insert website address] and you if you wish to consider your rights as a consumer and whether any of your rights have been infringed by us in terms of the Consumer Protection Act you can visit the Department of Trade Industry and Competitions website (thedtic.gov.za) to obtain more information.
Limited edition, special edition, and clearance items may be replaced if damaged; in cases where an exact replacement isn’t possible, these items may be exchanged for a similar item or store credit.

Pre-orders, made-to-order items, and products offered in collaboration with other brands or partners are subject to our partners’ Return Policies and may not be eligible for refunds, returns, or exchanges. These policies are always listed on the individual product page for full transparency prior to purchasing.

OceanSA products purchased from a physical retail location can either be returned in-store for credit back or may be returned to us directly within the 2 day grace period for a replacement.